DRAFT — translation pending legal review. Provisional translation of the Spanish text in force, pending legal review.
Version: pacientes-cancelacion/2026-02-plataforma/en-GB-2026-10-13-borrador
Translation of the original Spanish text, version pacientes-cancelacion/2026-02-plataforma
Patients may cancel their appointment free of charge up to 24 hours before the scheduled time. Cancellations made less than 24 hours in advance may be subject to a partial or full charge, depending on the clinic’s policy.
If the patient does not attend the appointment without prior notice, no refund of the amount paid will be made.
If the clinic or the practitioner has to cancel the appointment, the patient will be offered the option of rescheduling the consultation or receiving a full refund of the amount paid.
Refunds will be processed using the same payment method used for the booking. The time taken for the refund depends on the patient’s bank and may be between 5 and 10 working days.
If the consultation cannot take place because of technical problems attributable to the platform, the appointment will be rescheduled at no extra cost or a full refund will be made.
Last updated: February 2026
Text version: pacientes-cancelacion/2026-02-plataforma/en-GB-2026-10-13-borrador
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